This Coming From Xbox Fan : Number One Problem

This is part three to my argument with Xbox live.

jarrah: ooh yes thank you that would be nice

Jeff: All right. One moment please Jarrah. Thank you so much for your time.

jarrah: no, thank you

Chat 2:

You are now chatting with ‘Damian’.

jarrah: hello

Damian: Hello, thank you for contacting Xbox Customer Support. My name is Damian. Please give me a moment to review your question.

jarrah: thank you

Damian: How are you doing today Jarrah?

jarrah: awsome! how about you

Damian: I’m doing great, thank you so much for asking. Just to make sure I understand your issue correctly, when you registered your account the age was 19 years old, and for some reason it is still showing as a child account, is that correct?

jarrah: yes

jarrah: i signed up on xbox.com not on my console

Damian: I understand, I’d be happy to assist you with that today.

Damian: Have you accessed the account on your console yet?

jarrah: yes i have had my account for quite some time but i have recently tryed to download some downloadable content but was restricted because i was “to young”

Damian: Please follow the steps in the link below. If your account is over the age of 18, you will be able to promote your account to an adult account.

Damian: Click here

jarrah: i have tryed promoting the account but i do not have a parent account on the xbox which i really dont understand

Damian: From the main dashboard, go all the way over to the right. Then go to privacy, and try changing the privacy settings.

jarrah: hold on one second ill just start up my console

Damian: Perfect, let me know when you get there.

jarrah: ok so i am on the privacy settings

Damian: Great, try changing the settings.

jarrah: i have recently change the setting so that everything is allowed

jarrah: but the same problems are still there

Damian: When you change the settings, does it prompt you to enter in an adult windows live id?

jarrah: nope

Damian: What is the error message you get when you try to promote the account?

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