The Product Key is Not Valid

To resolve this issue, follow these steps:

1. Verify that you are typing the product key and that you are not typing the CD-set number, the disc assembly number, or the part number.

   The product key is located inside the disc case or on the back of the disc sleeve on a rectangular sticker, and appears in the following format: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

2. Retype the product key. Make sure that you type it correctly.

   Make sure that you type the correct characters. The following characters are often confused:

   • B and 8
   • G and 6
   • U and V
   • Q and O
   • The letter O and the number 0 (zero)
   • The letter L and the number 1
3. Verify that you are using the product key with the correct product. Product keys only work for the product that the product key is for.